Orders and Acceptance of Orders

When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipients name and shipping address. You agree that, if Orion cancels all or a part of your order, your sole and exclusive remedy is either that:

1. Orion will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
2. Orion will not charge your credit/debit card or bank account for the cancelled portion of the order.

For your convenience, Orion accepts Visa, Master Card, Diners Club, Maestro, American Express, Debit Card and PayPal, Digital wallets, Loyalty points. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the Orion website, are subject to specific terms and conditions of such third party payment gateways.

Order Cancellation Policy

There are some orders which we are unable to accept and can be cancelled by our side. We reserve the right to cancel any order for any reason, like under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department.

Before accepting any order, we need to have some details and information from your side. Before cancelling any order, we will contact you.

Order/Delivery Confirmation E-mail and SMS

Shortly after you place an order, you will receive an Order Confirmation e-mail which will include all the details of your order, including the order number which will be required in the event you need to contact Orion.

In case you have not received an Order Confirmation e-mail and SMS, please call on +91 750693 3070 / 976906 3070/ 9619003070 (08:00 hours-18:30 hours, Mon-Sat) or write to us at support@oriongiftworld.com

You will also receive a Delivery Confirmation e-mail when your order has been delivered.

Shipping & Delivery Policy

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

As we are dealing with bulk orders the turn around time could be minimum of 7 days and maximum of 45 days depending on the order size, customization, if any and delivery location.

Delivery may take longer due to:

• Bad Weather
• Political Disruptions
• Containment Zones
• Other unforeseen circumstances

During big occassions , we suggest that you place your order at least 20 days in advance.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

The delivery cannot be redirected to any other address.

No deliveries are made by third party courier agencies on a Sunday and Public Holidays.

All courier orders are carefully packed and shipped from our warehouses. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempt, you shall still be charged for the order.

We will consider the order executed in the below cases:

• Wrong shipping/delivery address.
• Recipient not available.
• Premises locked.
• Recipient refusing to accept the delivery.

In case of residential areas, the order may be left at the door or Post Box or with a neighbour or a note may be left for the recipient to pick the order from the local hub.

In case of business addresses, orders may be left at the reception.

Payment Terms

You agree to pay the price applicable for the product on our website at the time you submitted your order (Product Price), the delivery fees for the delivery service you select, if any (Delivery Fees), or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on Orion’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services (Taxes) not withheld by Orion.

All payments are non-refundable (except as expressly set forth in the Terms and Conditions). We reserve the right to charge late fees on all due payments equivalent to the lesser of 1.5% per month on the unpaid balance or the highest rate allowed under Applicable Law. You agree to pay for all collection costs, attorney's fees, and court costs incurred in the collection of past due amounts.

"Customization Charge" will be levied by the company for branding on the product/Box/Gift wrapping/labels or tags and booking for delivery, anywhere in India.

Payment Details

Order delivery is totally subjected to the payment credited in Orion’s a/c. unless payment is received by us, the order will not be processed.

Online:Customer can place order on website and make the payment through below mentioned modes of online payment Debit Cards, Credit Cards, Net banking, PayPal, Cash Cards (Oxy Cash) Suvidha Cash Deposit

Debit Cards: Payment can be done through Visa Electron and other mentioned debit cards:

VISA Electron only

• AXIS Bank Debit Card
• Corporation Bank Debit Card
• Barclays Bank Debit Card
• Cosmos Bank Visa debit card
• Deutsche Bank Debit Card
• HDFC Bank Debit Card
• Indian Overseas Bank Debit Card
• ING Vyasa Bank Debit Card
• Karur Vysya Bank Debit Card
• Kotak Mahindra Bank Virtual Card
• Standard Chartered Bank Visa debit Card

Communications

You agree to receive communications from us by e-mail, SMS or any other communication mode electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that Orion provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.

In some cases, we will be contacting the recipient before delivery. If you wish we do not contact the recipient, please call our Customer Care at +91 750694 3070 / 976906 3070/ 9619003070 (08:00 hours-18:30 hours, Mon-Sat) and notify them about the same.

Feedback and Suggestions

At Orion, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, you can call us +91 750694 3070 / 976906 3070 (08:00 hours-18:30 hours, Mon-Sat) or write to us at support@oriongiftworld.com

Your feedback and suggestions are important to us.

Note: Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.

Returns and Refund Policy

We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at support@oriongiftworld.com or call us at +91 750694 3070 / 976906 3070 / 9619003070 (08:00 hours-18:30 hours, Mon-Sat) Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.

Orion is not responsible and does not guarantee refund for cases where:

• Gift products and preserved items are delivered to incorrect address provided by the sender.
• Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
• Product quality problems caused by improper handling of the product by the recipient.

In the event we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Exchanges

It will not be possible for us to accept any request for product exchanges.

Damaged/Defective Products

We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at support@oriongiftworld.com or call us at +91 750694 3070 / 976906 3070 /9619003070 (08:00 hours-18:30 hours, Mon-Sat) within 48 hours of receiving the product.