We have tried answering all your questions so that your gifting experiece with us is at ease.

FAQ'S

We are corporate gifting specialists and have in-depth experience about how gifting works with corporates. We specialize in suggesting gift as per your initiative and budget. We make sure that only those products are suggested that can be delivered in the required timeline. We not only provide quality but we also offer value for money. We at Orion, believe that gifting has a unique purpose and we understand the purpose of gifting.
No, We do not facilitate ordering online. You can send an enquiry online and we will revert with quotes. On approval of quotation we will share samples.
If Orion Gift World is registered vendor with your company then you don`t have to pay for sampling. If the sample is approved and the order is placed then the cost of sampling is adjusted against the order. If the sampling is done and the order is not placed then the invoice of sample will be raised. No sampling will be done on premium products. In that case we will share soft copies with your artwork adaptation on the product.
Yes, we do have minimum quantity conditions for all our products.
On approval of quotation, the process for sampling starts. You have to share artwork of the branding to be done on the product in .cdr , AI or PS format. We will share the soft copies of the adapted product with you. Once you approve the soft copy we start the sampling process. Once the samples are ready we send them across to you for approval.
If Orion Gift World is registered vendor with your company then you don`t have to pay for sampling. If the sample is approved and the order is placed then the cost of sampling is adjusted against the order. If the sampling is done and the order is not placed then the invoice of sample will be raised. No sampling will be done on premium products. In that case we will share soft copies with your artwork adaptation on the product
Yes ,we will deliver at your doorstep . We are tied up with leading logistics company for delivery of products and can deliver globally. The logistics cost will be added to the invoice as per actuals and the logistics invoice will also be submitted to you.
We accept NEFT online payment or cheque payment.
Price of the product varies according to the quantity enquired , however you can email us asking for our best price against the mentioned quantity
Yes , we do have various options of customization against the selected product, you can easily get your products customized according to your preference.
Yes, we do extend discounts on high volume orders.
Corel Draw , Photoshop Illustrator is preferred the most, you can mail your designs in any of these software.
Select the product from the website that add to enquiry cart, sign up and register yourself , once the registration is done we will get back to you.
You can pay for shipping cost of sample through online payment.
The products shown on our website are for display and reference purpose, colors and feel may vary with actual samples.
Yes, our representative can visit your office at said time & date so that we can have clear understanding about your requirement. The appointment has to be requested and in case samples are required then same has to be informed.
The website only shows a small selection of huge range of our corporate gifts and promotional products which we supply . please contact us to discuss your specific requirement we can also use our extensive industry experience and supply network to source whatever type of promotional product , corporate gifting to suite your specific requirement.
Most of our promotional products come in a range of different colour options if not then they are nearly matched to your logo . In addition the branding options available can be matched to your specific requirement.
Its really simple. You have send an enquiry and approve the rates and samples. If there is vendor registration process applicable with your company then we will submit the required documents and after vendor registration you can place your order.
Yes , in most circumstance against a confirmed order.
Typically orders are delivered via office runner (mumbai) or courier service (outside mumbai).
Yes, You just need to supply the details and quantities to go to each destination . You may be charged additional delivery cost for this service but will be notified before confirmation.
Yes, the packaging can be customised as per your requirements. Let it be gift wrapping, carton design, thermocol, bubble wrap or any special packaging. We can deliver as per your requirement at additional cost.
The companies with whom we are not registered, 50% when order is placed , the remaining 50% payable when the order is delivered . The companies with whom we are registered, our payment terms are as per your company standards. One month payment term is what we work on.
On average 15 working days for most of our standard products range. Tell us your requirement and we will given you an accurate delivery date. The production time after Purchase order is subject to availability and production time. The production time line varies from product to product. The turn around time will be informed depending on the quality and availability of the product. The factors which determine the turn around time are availablity (in case of imported product), availability of raw material and also if there are holidays. ABOUT
No, you need to have a gst. number to buy products.
We will deliver you the products provided we receive a mail from yourofficial email id.
We extend the warranty of the respective brands. In case of any issue you have to get in touch with the brand itself.
In case of larger quantities, our team experts get in touch with you and after understanding the requirement give you a confirm timeline.
If you want your order at one address it is designated as one point delivery irrespective of the quantity.
When you want us to delivery to multiple addresses in the same city or pan India.
The time period for delivery differs from place to place. As this is a third party delivery we will share tracking code with you. Delivery time is 14-21 days. In case of branding, packing and gift wrapping it may take 30-40 days generally.
The delivery will be made via surface transport.
Yes. Rate of same would vary , please get in touch with support@oriongiftworld.com 7506943070 / 9833363070/ 9619003070
Yes, In case you have given valid GST number.
Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. Once you have registered with us, you can sign in using your user name and password.
Don't worry. We've got you covered. Here's what you need to do.
Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password link
A new password will be sent to your registered email. You can use that password to login to your Account and then reset it in the My Account section.
Like shopping carts in a retail store, My Cart helps you keep the things you want at one place, while you continue browsing or leave the site to think about it.
Yes, if you wish to remove a particular product from your Cart, click on 'Manage Your Cart'. You will be able to see all products in your cart. Click on the 'Remove' button next to the item you wish to remove from your Cart.
Following are the ways in which you can place an order with us.
• Online - Log on to www.oriongiftworld.com and enjoy occasion and initiative shopping!
• You can call us at 7506943070 / 9833363070/ 9619003070 (08:00 AM-18:30 PM, Monday-Saturday) and we will be more than happy to assist you in placing your order.
• You can mail us all the details at support@oriongiftworld.com and we place an order for you.
We would require the following information from you -
• Recipient's name
• Complete delivery address, along with the pin code
• Contact number of the recipient
• Billing information
• Valid Gst. Number
• Company Name
• Company address
• Contact person details
To make shopping easy and hassle-free for you, we have categorised our products in different categories. You have the option to choose products from categories like Electronics, Home and Personal Care, You can also choose products based on price range. Happy shopping!
Sure you can!, you have to share the logo, artwork ( cdr. or high res pdf ) to be branded on the product. If feasible we will go ahead and customize the product after approvals from you.
You can also call us at 7506943070 / 9833363070/ 9619003070 (08:00 AM-18:30 PM, Monday - Saturday) or write to us at support@oriongiftworld.com and let us know what you want.
If you need to make changes or cancel your order, please call us at 7506943070 / 9833363070/ 9619003070 immediately with 24 hours of placing your order.
Note:If your order has already been branded or delivered, we won't be able to cancel it or make changes.
It takes up to 24 hours time to process a cancellation request.
Your refund amount shall be credited to the same Bank account number/Debit card/Credit card/Mobile wallet through which the payment was made.
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at support@oriongiftworld.com or call us at 7506943070 / 9833363070/ 9619003070 (08:00 AM-18:30 PM, Monday-Saturday).
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. Don't worry. You can write to us at support@oriongiftworld.com or call us at 7506943070 / 9833363070/ 9619003070 (08:00 AM-18:30 PM, Monday-Saturday) and we will take care of it.
  • • Items are delivered to an incorrect address provided by the sender.
  • • Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
  • • Product quality problems caused by improper handling of the product.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.
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Registered Office:

  • Orion Gift World, 404, Blue Rose, Next to Metro Mall, Off Western Express Highway, Borivali (E), Mumbai 400066,

  • +91 9619003070

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